Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the TrueStanding platform (the “Service”) operated by Baxter Research Group (“BRC,” “we,” “our,” or “us”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using TrueStanding, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” in these Terms refer to both you individually and the organization.

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by sending you an email notification. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

2. Account Registration and Security

To use TrueStanding, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access to or use of your account
• Ensuring that all information provided during registration and throughout your use of the Service remains accurate and current

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms.

3. Subscription and Billing

3.1 Plans and Pricing

TrueStanding offers multiple subscription tiers with varying features and usage limits. Current pricing and plan details are available on our pricing page. We reserve the right to modify our pricing at any time, provided that we give you at least 30 days' notice before any price increase takes effect on your account.

3.2 Payment

All payments are processed through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis according to your chosen billing cycle (monthly or annual). All fees are quoted and charged in U.S. dollars unless otherwise stated.

3.3 Free Trial

We may offer a free trial period for new accounts. At the end of the trial, your account will automatically convert to the plan you selected unless you cancel before the trial expires. We will send you a reminder before your trial ends.

3.4 Refunds

Subscription fees are generally non-refundable. However, if you cancel your subscription within 14 days of your initial purchase or annual renewal, you may request a full refund by contacting support@brc.com. Monthly subscriptions cancelled after the 14-day window remain active until the end of the current billing period.

3.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying any sales tax, VAT, or other taxes imposed by your jurisdiction in connection with your use of the Service.

4. Acceptable Use

You agree to use TrueStanding only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service to collect, store, or process data in violation of any applicable law or regulation
• Attempt to gain unauthorized access to the Service, other user accounts, or any systems or networks connected to the Service
• Use the Service to harass, abuse, defame, or intimidate any person or entity
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or its AI models
• Use automated tools (bots, scrapers, crawlers) to access the Service except through our official API with valid credentials
• Resell, sublicense, or redistribute the Service or any data obtained through it without our prior written consent
• Transmit any viruses, malware, or other harmful code through the Service
• Interfere with or disrupt the Service or its underlying infrastructure
• Use the Service to generate spam, fake reviews, or misleading content
• Violate the terms of service of any third-party review platform connected through TrueStanding

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its software, AI models, algorithms, design, user interface, logos, trademarks, and all related documentation, is owned by BRC and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

5.2 Your Data

You retain all ownership rights to the data you provide to TrueStanding and the review data collected through your connected platforms. By using the Service, you grant us a limited, non-exclusive license to access, process, and analyze your data solely for the purpose of providing the Service to you.

5.3 AI-Generated Insights

Sentiment scores, trend analyses, summaries, and other outputs generated by our AI based on your review data belong to you and may be used, exported, or shared at your discretion. The underlying AI models, algorithms, and methodology used to generate these insights remain the property of BRC.

5.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation to you.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• BRC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
• BRC DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED SENTIMENT ANALYSIS, INSIGHTS, OR RECOMMENDATIONS. THESE OUTPUTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR BUSINESS DECISIONS.
• IN NO EVENT SHALL BRC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
• BRC'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO BRC FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7. Indemnification

You agree to indemnify, defend, and hold harmless BRC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any data or content you provide to or through the Service.

8. Termination

You may terminate your account at any time by contacting support@brc.com or through your account settings. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms.

Upon termination:

• Your right to access and use the Service ceases immediately
• We will retain your data for 90 days to allow for export or recovery, after which it will be permanently deleted
• Any outstanding fees owed prior to termination remain payable
• Sections of these Terms that by their nature should survive termination will continue in effect, including intellectual property, limitation of liability, indemnification, and governing law provisions

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware. Each party shall bear its own costs of arbitration, and the arbitrator's decision shall be final and binding.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

10. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and BRC regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
• Force Majeure: BRC shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, labor disputes, governmental actions, or failures of third-party services.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Baxter Research Group (BRC)
Email: legal@brc.com
Support: support@brc.com
Website: https://brc.com